Terms and Conditions
Customer responsibility
- It is the customers responsibility to reveiw product descriptions, images and sizes thoroughly before purchasing pieces.
- It is your responsibility to organise refunds in the required time frame
Customs
- Upfront payment is required before the begining of creating your special piece
- Cancelations are not accepted after beggining the making process
- Refunds will not be accepted for anything other than warranty policy
- Customs will fit into my creative capacity, I will not copy pieces made by other jewellers
Made to order
- Made to order pieces can take between 1 week to 6 weeks depending on the requirements of the piece
- I always intend to create the piece in a timely manner though as I do not want to keep you waiting an uneccesary amount of time, I know how exciting it is to have something beautiful coming your way!
Return, warranty and Refund Policy
Terms of returns
- Returned within 14 days of purchase
- Returns after 14 days only accepted due to warranty policy (see below)
- Exchanges are not accepted due to the nature of the pieces being small batch made
Warranty & returns
- To ensure customer satisfaction each piece comes with a 12 month warranty policy, valid from date of purchase
- The warranty only covers returns when the piece is faulty due to no fault of your own and care instructions have been followed
Accepted reasons for return within first 14 days
- Incorrect size purchased
Exclusions for returns
- Damaged due to your own fault
- Sale items
- Damaged due to not following care instructions
- Returns after 14 days due to any other reason that is not covered by warranty
- Carelessness in looking after your pieces
- You changed your mind
State of return
- Unworn
- Undamaged
- Piece is in the same condition it came to you in
- In original box or bag
Custom items
- Custom item returns are not acepted for any other reason that is not covered by warrenty
Process for return
- Contact Earth creature via email, instagram or 'Contact' box
Process of refund (i.e. terms of refund, duration, payment details)
- You will be refunded once the piece has been received and reveiwed appropriately. This may take up to 7 business days after receiving the piece back.
Contact details
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